Refund policy

Return, Refund & Cancellation Policy

Please review the following policy before placing an order at sutajaipur.com.

1. Cancellation Policy

You may request cancellation before your order is shipped by contacting our support team with your order number.

Once an order has been shipped, it cannot be cancelled through our website.

For prepaid orders successfully cancelled before shipment, refunds will be initiated to the original payment method within 5–7 working days of cancellation confirmation.

2. Return and Exchange Eligibility

We accept return or exchange requests for products received incorrect or damaged. Please raise your request within 3 days from the date of delivery.

Any additional return or exchange eligibility will be stated on the relevant product page. Unless expressly offered on the product page, returns or exchanges for change of mind, personal preference or an incorrectly selected size are not available.

Product-specific restrictions do not exclude remedies available under applicable law for defective or misdescribed products.

3. How to Request a Return or Exchange

To create a return request:

  1. Visit your customer account and sign in using the email address associated with your order.

  2. Select the relevant order and choose Request return.

  3. Select the item you wish to return, provide the reason and submit your request.

Please submit your request within 3 days from the date of delivery. Submitting a request does not automatically approve the return. Our support team will review your request and provide further instructions.

For incorrect or damaged products, please email clear photographs showing the issue, along with your order number, to support@sutajaipur.com.

If the return option is unavailable or you need help with a return or exchange, contact support@sutajaipur.com or +91 7357106056 within the applicable return window.

Please obtain approval before shipping any product back.

4. Conditions for Returns

Returned products must be:

  • Unused and unwashed.

  • Returned with their original tags attached.

  • Packed with the original packaging and any accessories supplied.

These conditions do not exclude valid claims where the issue involves missing tags, damaged packaging or a defect discovered during reasonable inspection.

Customized products are not eligible for discretionary returns or exchanges. This restriction does not exclude valid claims for incorrect, damaged, defective or misdescribed customized products.

5. Return Pickup and ₹200 Pickup Fee

Where pickup service is available, our support team will arrange collection of an approved return.

A ₹200 return pickup fee per approved return request applies to discretionary returns expressly permitted on the product page where Suta Jaipur arranges pickup. This fee will be deducted from the refund amount.

For verified incorrect, damaged, defective or misdescribed products, Suta Jaipur will bear the return shipping cost, and no pickup fee will be deducted.

6. Self-Shipped Returns

If pickup service is unavailable at your location, you will need to self-ship the product after receiving instructions from our support team.

The ₹200 pickup fee does not apply to self-shipped returns. For discretionary returns, you will bear the courier charges. For verified incorrect, damaged, defective or misdescribed products, our support team will confirm the return shipping and reimbursement arrangements before dispatch.

Please use a trackable courier service and retain the shipping receipt and tracking details.

Return Address:
Suta Jaipur
First Floor, Plot No. A 14,
Arihant Vihar A Block,
Muhana Mode, Diggi Road,
Jaipur, Rajasthan – 302029, India.

7. Refund Policy

For approved returns collected through our pickup service, refunds will be initiated within 5–7 working days after pickup.

For approved self-shipped returns, refunds will be initiated within 5–7 working days after we receive the returned product.

Refunds for prepaid orders will be issued to the original payment method. For Cash on Delivery orders, our support team will arrange the refund through bank transfer or UPI using the details you provide.

Where applicable, the ₹200 return pickup fee will be deducted from the refund amount. Your bank or payment provider may require additional time to credit the refund.

8. Exchanges

Approved exchanges are subject to replacement stock availability. If a suitable replacement is unavailable, our support team will arrange an applicable refund.

Any charges for an additional exchange expressly permitted on the product page will be communicated before you proceed.

9. Return Window and Policy Updates

Please raise return or exchange requests within 3 days of delivery, or within any additional period expressly offered on the product page.

Policy updates will apply to future orders and will not retrospectively reduce the rights associated with an existing order.

Nothing in this policy limits your rights or remedies under applicable Indian consumer protection law.

10. Contact Information

For questions about cancellations, returns, exchanges or refunds, please contact:

Support Email: support@sutajaipur.com
Support Phone: +91 7357106056
Website: https://sutajaipur.com
Return Request Portal: https://shopify.com/100477665601/account

Physical Address:
First Floor, Plot No. A 14,
Arihant Vihar A Block,
Muhana Mode, Diggi Road,
Jaipur, Rajasthan – 302029, India.